Course curriculum

  1. 1

    • Welcome to Admin and Workforce!

    • Updated Language

    • System Name Refresher
  2. 2

    • Goodbye Smartsheet and Hello Admin

    • Admin

    • Workforce
  3. 3

    • Queue management SLA
  4. 4

    • Prioritize Job

    • Marking a Job Client Action Required

    • Prioritize job quiz
  5. 5

    • Navigating to Job Details

    • Task Queue

    • Additional Job Details

    • Job detail quiz
  6. 6

    • Client Communication

    • Viewing Client Action Required

    • Stop All Tasks

    • Resolving Client Action Required: Updating Instructions

    • Resolving Client Action Required: Update Source

    • Restart Tasks

    • Resolving Client Action Required

    • Archive Job

    • Job table quiz
  7. 7

    • Audit Task

    • Customer Instructions

    • Client Guidelines

    • Reviewing the catalog

    • Menu section changes

    • Existing item and modifier changes

    • Creating new items and modifiers

    • Tags Management

    • Style Guide

    • Task Timer

    • Escalation Task

    • Reassigning & Snoozing
  8. 8

    • Final Checks

    • Sending the menu to the client

    • Review Completed Jobs in Admin

    • Ending Shift
  9. 9

    • Team does not extend timer

    • Invalid Status

    • System outage quiz
  10. 10

    • Help and Feedback

    • Whats Next?