Course curriculum

  1. 1

    • Welcome to Workforce

    • Updated Language

    • System Name Refresher
  2. 2

    • Goodbye Smartsheet task dashboard!
  3. 3

    • Accepting a task

    • Task Intake

    • Review task

    • Select source type

    • Select merchant type

    • Select difficulty

    • Escalating a task

    • Menu Timelock

    • Customer Instructions

    • Client Guidelines

    • Task Escalation
  4. 4

    • Build the menu

    • Task Timer
  5. 5

    • Leaving notes
  6. 6

    • Completing the task
  7. 7

    • Audit Review

    • Audit Review (Cont.)
  8. 8

    • What if I forgot to extend the timer?
  9. 9

    • Help and Feedback

    • Whats next