Table of Contents

  1. 1

    • Course Introduction

    • Pre-Training Survey

    • Course Objectives and Agenda

    • Retail Catalog Process Refresher
  2. 2

    • Workforce Tool Navigation
  3. 3

    • Reviewing Completed Catalog Task Files
  4. 4

    • Escalating a Row
  5. 5

    • Knowledge Check
  6. 6

    • Learner's Feedback